Accessibility Statement

1. Our commitment

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability, and to meeting our obligations under the Equality Act 2010 to make reasonable adjustments for disabled people.

2. The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. These guidelines are the recognised international standard for making web content easier to perceive, operate, understand and interpret.

3. What we have done

• Built the site using semantic HTML with clear headings and landmark regions, so screen readers can navigate it in a logical order.
• Ensured the site can be operated by keyboard alone, including the main navigation and all forms.
• Provided descriptive alternative text for vehicle photography and other meaningful images.
• Chosen text and background colour combinations intended to meet AA contrast requirements, and avoided using colour alone to convey meaning.
• Used responsive layouts and relative units, so the site reflows and remains usable when zoomed or viewed on small screens.
• Labelled all form fields, and paired error and helper messages with the fields they relate to.
• Self-hosted our typeface so text renders reliably without depending on a third-party service.

4. Known limitations

We are honest about where the site currently falls short. We are aware of the following and are working to address them:

• The homepage hero uses a looping background video. It is decorative and contains no audio or spoken content, but the site does not yet respond to the “reduced motion” setting available in some operating systems.
• Some manufacturer-supplied vehicle imagery carries brief alternative text rather than a full description of everything shown in the image.
• Any documents we send by email, such as quotations, may not yet meet the same accessibility standard as this website. We can provide the information in an alternative format on request.

5. Getting information in an alternative format

If you need information from this website in a different format — for example large print or plain text — please email us and tell us what you need. We will do our best to provide it, and we will always be happy to talk a vehicle or a quotation through with you by email rather than asking you to rely on the website.

6. Feedback and contact

We welcome feedback. If you find something difficult to use, or something that stops you accessing information, please tell us at sales@expressimport.co.uk. Where possible, let us know the page address, what you were trying to do, and the browser or assistive technology you were using — it helps us fix the problem faster.

We aim to respond to accessibility feedback within five working days.

7. Enforcement

If you contact us with a complaint and you are not happy with our response, you can contact the Equality Advisory and Support Service (EASS), which provides free advice on discrimination and human rights issues in England, Scotland and Wales.

8. Reviewing this statement

We review this statement when we make significant changes to the website, and at least once a year. It was last reviewed on the date shown at the top of this page.

Express Import · 123 Bell Yard, London · United Kingdom.